Contact
We strive to respond to inquiries as quickly as possible,
additionally, we have prepared a handy list of answers to frequently asked questions for you.
How to return a product
You can use the free returns offered by our store or return the goods on your own to the address:
szklanemozaiki.pl
Stroma Street 2, 59-500 Złotoryja
you have 30 days from the date of receiving the product.
if you have a problem with sending the return - please contact us by email:
zwroty@szklanemozaiki.pl
Delivery time
The total order processing time is:
1. Preparing the order for shipment - usually within 24h or according to the information provided on the product page,
2. Delivery time - depending on the chosen delivery method:
- DPD Courier and InPost Parcel Lockers - usually delivered the next business day,
- Pallet shipments - usually 2-3 business days
Note! The order processing and delivery time does not include Saturdays, Sundays, or holidays.
In the case of payment by bank transfer, the order processing time is extended by the time it takes for the transfer to be credited to our account.
We will inform you about each stage of the order processing (also in case of a delay) by email.
Refund
We usually refund the money within 3-5 business days after a positive verification. In exceptional cases, the refund period can be extended to 14 days.
We return the funds in the same way the order was paid. In case of payment:
- PayU / BLIK => you will receive the funds via these services,
- by traditional transfer or on delivery => you will receive the funds to the account provided in the return form.
if you have not received a refund within 14 days - please contact us by email:
zwroty@szklanemozaiki.pl
Order cancellation
Contact Customer Service, you have the following options:
phone contact:
533 856 317 (no.1)
e-mail:
kontakt@szklanemozaiki.pl
We will inform you about the processing of your request by email. Products from the cancelled order will return to our website within 24h.
Complaint
1. Report a complaint by email to:
reklamacje@szklanemozaiki.pl
provide the following information:
(it will significantly speed up the complaint process)
1. first and last name
2. order number
3. number of damaged products
4. brief description of damages - e.g. scratched product, transport damage
5. write what you expect: exchange / refund / discount
6. attach photos of the damage
You will receive a response within 24h (on business days)
Contact us
Retail Customer Service
Helpline: 533 856 317
on working days 8:00-15:00
service in EN at no. 4
kontakt@szklanemozaiki.pl
Contact for Designers and Architects
phone: 576 520 790
on working days 8:00-15:00
service in PL and EN
projektanci@szklanemozaiki.pl
B2B Collaboration and Custom Quotes
phone: 663 275 151
on working days 8:00-15:00
service in PL and EN
b2b@szklanemozaiki.pl
Returns and Complaints
phone: 533 720 790
phone: 791 404 822
on working days 8:00-15:00
zwroty@szklanemozaiki.pl
reklamacje@szklanemozaiki.pl
Company Details
GANDALF Paweł Gągorowski S.K.A.
Bystrzycka St. 2a/2
59-500 Złotoryja
Tax ID: 6941694825
Business Number: 521602320
Company Registry Number: 0000963510
