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We strive to respond to inquiries as quickly as possible,

additionally, we have prepared a handy list of answers to frequently asked questions for you.


How to return a product

You can use the free returns offered by our store or return the goods on your own to the address:
Stroma Street 2, 59-500 Złotoryja

you have 30 days from the date of receiving the product.

if you have a problem with sending the return - please contact us by email:

Delivery time

The total order processing time is:

1. Preparing the order for shipment - usually within 24h or according to the information provided on the product page,

2. Delivery time - depending on the chosen delivery method:

- DPD Courier and InPost Parcel Lockers - usually delivered the next business day,

- Pallet shipments - usually 2-3 business days

Note! The order processing and delivery time does not include Saturdays, Sundays, or holidays.

In the case of payment by bank transfer, the order processing time is extended by the time it takes for the transfer to be credited to our account.
We will inform you about each stage of the order processing (also in case of a delay) by email.


We usually refund the money within 3-5 business days after a positive verification. In exceptional cases, the refund period can be extended to 14 days.

We return the funds in the same way the order was paid. In case of payment:

- PayU / BLIK => you will receive the funds via these services,

- by traditional transfer or on delivery => you will receive the funds to the account provided in the return form.

if you have not received a refund within 14 days - please contact us by email:

Order cancellation

Contact Customer Service, you have the following options:

phone contact:

533 856 317 (no.1)


We will inform you about the processing of your request by email. Products from the cancelled order will return to our website within 24h.


1. Report a complaint by email to:

provide the following information:
(it will significantly speed up the complaint process)

1. first and last name
2. order number
3. number of damaged products
4. brief description of damages - e.g. scratched product, transport damage
5. write what you expect: exchange / refund / discount
6. attach photos of the damage

You will receive a response within 24h (on business days)

Contact us

Retail Customer Service

Helpline: 533 856 317

on working days 8:00-15:00

service in EN at no. 4

Contact for Designers and Architects

phone: 576 520 790

on working days 8:00-15:00

service in PL and EN

B2B Collaboration and Custom Quotes

phone: 663 275 151

on working days 8:00-15:00

service in PL and EN

Returns and Complaints

phone: 533 720 790

phone: 791 404 822

on working days 8:00-15:00

Company Details

GANDALF Paweł Gągorowski S.K.A.

Bystrzycka St. 2a/2

59-500 Złotoryja

Tax ID: 6941694825

Business Number: 521602320

Company Registry Number: 0000963510


Our bank accounts:

PLN: IBAN: PL 73 1090 2095 0000 0001 5020 8847 Santander



EURO: IBAN : PL 86 1090 2095 0000 0001 5022 4521 Santander



CZK: IBAN: PL 32 1090 2095 0000 0001 5498 9454 Santander



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